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Terms & Conditions

 

1. Administration

1.1 We will make appropriate arrangements to administer membership including

1.1a Identifying generic business activities and businesses to whom membership is available.

1.1b The processing of membership applications

1.1c Payment of fees

1.1d Auditing of applicants and members

1.2 We will make details of these arrangements available to you

2. Code of Conduct

2.1 We will publish a Code of Conduct for Support With Confidence

2.2 The relevant Code of Conduct forms part of the terms and conditions of membership

3. Conditions of membership 

3.1 Membership of the scheme is subject to the following conditions

3.2 Support With Confidence members will ensure that all persons employed in your business carrying out regulated activity have an Enhanced Disclosure Certificate

3.3 Support With Confidence members will ensure that where required all such persons are registered with the applicable body

3.4 If you do not carry out regulated activity you will ensure that all persons employed in your business delivering services

a)    in or around your customers home; or

b)    involving unsupervised contact with vulnerable adults or children; has a Basic Disclosure Certificate

3.5 You will comply with the relevant Code Of Conduct

3.6 You will only provide goods and services for which you are qualified, experienced, competent and suitably equipped

3.7 You will comply with legislation applicable to your business activities including any requirement to register either your business or individual members of staff with a regulatory body

3.8 You will provide clear information as to the cost, or how the cost will be calculated,  and description of goods and services to be provided prior to supplying the goods or starting delivery of services

3.9 You will have adequate procedures, including the training of relevant staff, to ensure the safety and well being of customers and other persons

3.10 Where applicable you will have adequate procedures, including the training of relevant staff, to ensure that you comply with safeguarding principles.

Support With Confidence members will ensure compliance with these principles at all times.

3.11 You will have adequate insurance including public liability insurance to cover your business activities

3.12 You will not cold call at consumers homes

3.13 You will respond appropriately to all customer complaints and maintain a suitable record of complaints received and actions taken

3.14 Where you employ subcontractors you will ensure that they comply with the relevant terms and conditions of the scheme

3.15 You will respond fully and truthfully to our reasonable requests for information

3.16 You will comply with reasonable guidance as provided by us

3.17 You will advise us of any change in circumstances that may result in you failing to meet the requirements of the scheme

3.18 You will comply with guidance issued on use of the Support With Confidence logo

3.19 You will pay fees as requested

4. Membership Benefits 

We will:

4.1 Provide a website

4.2 Provide a listing for your business on the website

4.3 Provide you with a certificate of membership

4.4 Promote the scheme to the public

4.5 Provide information, advice and Fact Sheets to assist your business to comply with the terms and conditions of membership

4.6 Provide information and advice to assist your business identify  legislation, statutory controls and relevant codes of practice applicable to your activities

4.7 Work with you to identify steps required to comply with provisions identified at 4.4 and 4.5 above

4.8 Permit, subject to conditions, you to use the SWC logo

5. Breaches of the terms and conditions

5.1 We will notify you if we consider that you are not complying with the terms and conditions of membership

5.2 We will discuss with you what you need to do in order to comply and agree the steps you should take and a date by which these steps should be taken

5.3 We may, if the breach raises safeguarding concerns or is detrimental to consumers or other persons, suspend or terminate your membership

5.4 We may, if we are unable to reach agreement with you as to what you need to do to comply with the terms and conditions of membership or if you fail to take the agreed action, suspend or terminate your membership

5.5 If you fail to pay fees due we will terminate your membership

5.6 If we terminate or suspend your membership we will remove your business form the web site

5.7 If we terminate or suspend your membership your right to use the SWC logo will be withdrawn

6. Disputes concerning administration of the scheme

6.1 If you disagree with any action we take to decline membership or to suspend or terminate an existing membership you should write to the Trading Standards Manager

6.2 If you disagree with any action we take to decline membership or to suspend or terminate an existing membership you should write to the Trading Standards Manager

6.3 If you then tell us that you are not satisfied with the response received you we will provide details of the council’s corporate complaints process or other means of appeal